Hello tech support.

Hello there young man. I'm having a problem with a computer I bought from you.

What sort of problem is it ma'am?

It's frozen.or locked up.or whatever they call it.

Were you running a particular program when it happened?

I was playing solitaire. And now when I click on the card with the circle in it, nothing happens.

Does the arrow on the screen still move when you move your mouse?

Let me see..yes it does.

Then I think the game of solitaire was over, there were no more cards.

Oh no! And I was doing so well!