Case of the Empty Disk

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Hello, tech support.

Yes. I'm trying to get the printer at my desk here to work and I've tried almost everything.

Well, have you checked the printer cable to make sure it is plugged in properly?

Yes.

Then perhaps you should try installing new drivers. You can download them onto two blank disks. Do you have two of them handy?

Umm…there are a couple of disks here on the desk.

Are they empty?

Hold on, I'll check. Yes they are.

How did you check them so fast?

Oh, I just held them up to the light. They look pretty empty.

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