Tale of the Languishing Laptop

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Hello, help desk.

Hello, this is Ms. Brightman. I'm an attorney with the firm on the fourth floor.

Yes, Ms. Brightman.

I was issued a laptop computer, but when I tried to use it from home over the weekend it wouldn't connect.

Well, the systems are usually pre-configured for dial-up. Were you connected to a regular phone line at home?

Why do I have to connect it to a phone line?

You don't unless you are trying to go online.

But doesn't that defeat the whole purpose of having a laptop?

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