Installation Complication

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Hello, tech support. Can I help you?

Yes. I purchased your program to put on my computer and it won't do it.

How far into the installation do you get before there is a problem?

I don't know how far it is. It just stops.

Well, what do you see on the screen at that point?

It says something like…"Do you accept the agreement?"

Did you click on yes?

No. Do I have to?

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