Hello, Super Duper Software, may I help you?
Yes, I bought your program to help me learn Spanish but the woman on the screen can't seem to hear me.
I'm not sure I understand the problem.
You know. The woman says something in Spanish…and then says…now you say it.
Right, the program records what you say.
Well she can't hear me.
Did you check to see if your microphone is plugged into your computer?
Microphone? I was just talking to her on the screen. Where's the microphone?