Hello, tech support.
Hello, is this the computer help line?
Yes, sir. What kind of problem are you having?
Well, it's the whole bloody thing. It doesn't come on?
Have you checked the plugs to make sure they are secure?
I'm not a dolt, you know. It was working up until this morning.
Has it been dropped or have you spilled anything on it?
No. Not at all.
Well, then, I suppose you'll have to get it back to us for servicing.
I was hoping you could be of more help.
Not without seeing it first hand I'm afraid.
By the way, I think it was struck by lightning last night. Would that make a difference?