Tales From Technical Support Content
Early days in a new job at a call center - keyboard essential equipment to let me work on the computer while on the phone.
I brought in a tall iced cola for the caffiene........it was humid in the area, so there was some condensation while I walked from car to building.
Just as I pulled out my keyboard tray and went to set my tall, icy drink down on the desk next to the monitor - a drop of water came off the glass and right between two keys on the keyboard....
The screen came up and started to scroll - without me touching the mouse or the keyboard. I tried drying it out with some paper napkins and tissue paper - but the scrolling continued. It took ages to manage to sign in so I could get to the internal tech support to bring me a different keyboard.
The moral of the story - wrap your tall icy drink in a PAPER TOWEL and put it down without letting it pass over the keyboard. Because Murphy's Law will make sure that any drips hit the keyboard.
I'm still a tech rookie; but with 1 year of support comes lots of user failure.
One day I was working my job, when I get a visit by a somewhat new employee.
He told he that he can't log in to our Software (which essentially is a UI for server access).
I ask him if he gets an error message; he answers that he does, something about "password is wrong blabla".
At this point I could have just reset his Password to default and be done with it, but decided to doubt his word and asked if the error message was not "Your evaluation version has expired"(this would mean the program has not been registered, it happens when a computer leaves the domain)
He then tells me that's exactly it.
I didn't question anymore and went to activate the license again.
Did you know that RS232 is a connection used to display the contents of your laptop on a TV?
According to Panasonic tech support, that's what it does!
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