Funny and Humorous Technical Support Tales and Stories

I work with a computer program and I received a note in the mail, in Spanish, saying, "I received the computer but did not receive the chair for it. Please call me and let me know when you will send it to me. A million thanks. XXX"

Umm,

We only supply the computer ma'am. And its peripherals (monitors, keyboards, speakers, and mice, and the power cords. That is it.)

Hopefully my roughly Google translated letter will make her understand.

An end user brought their laptop to me a few years back. They handed me the laptop with the lid closed. I opened the lid and saw that the LCD was shattered - completely destroyed. The end user looked at me with a straight face and said, "What did you do??"

From an ex-field-sales/support survivor:

I used to work in a computer store and one day we had a gentleman call in with a smoking power supply. The service rep was having a bit of trouble convincing this guy that he had a hardware problem.

Service Rep: Sir, something has burnt within your power supply.

Customer: I bet that there is some command that I can put into the autoexec.bat that will take care of this.

Service Rep: There is nothing that software can do to help you with this problem.

Customer: I know that there is something that I can put in... some command... maybe it should go into the config.sys.

[After a few minutes of going round and round]

Service Rep: Okay, I am not supposed to tell anyone this but there is a hidden command in some versions of DOS that you can use. I want you to edit your autoexec.bat and add the last line as C:\DOS\NOSMOKE and reboot your computer.

[Customer does this]

Customer: It is still smoking.

Service Rep: I guess you need to call Microsoft and ask them for a patch for the NOSMOKE.EXE.

[The customer then hung up. We thought that we had heard the last of this guy but NO... he calls back four hours later]

Service Rep: Hello, sir, how is your computer?

Customer: I called Microsoft and they said that my power supply is incompatible with their NOSMOKE.EXE and that I need to get a new one. I was wondering when I can have that done and how much it will cost...

A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

One day a friend of mine called me up to tell me he was thinking of buying a computer. This guy is particularly sensitive to criticism and not to exactly in the upper eschelon of the IQ range, and personally I don't think he should own a programmable VCR much less a computer, but he's a good guy, so I said "good for you." The following conversation ensued:

Him: "Well I have a couple questions though, that I thought I should ask you, cause you know about those things, right?"

Me: "Yeah, ok, what do you want to know?"

Him: "Well...what one should I buy?"

Me: "What do you want to do with it mostly? Play games, word processsing (blah blah blah)...?"

Twenty minutes later....

Him: "Well, I think probably I should get a real fast one, you know, cause I want it to go fast so I don't have to wait for the Internet."

I proceed to explain, SLOWLY, about the difference between megahertz and modem speed, which takes another twenty minutes.

Him: "So how much is this going to cost me anyway?"

Me: "It all depends on what you want. Some stuff costs more.

(Now, let me say here that at the very begining of all this I had stated that neither a monitor nor a printer would come with a computer itself, unless you went for a package deal. He was, at this point saying that he wanted to spend about $500 and that everything had to be from the same manufacturer. This was when the 550 P3 had just come out, so prices were still higher than $500 for any system you could go buy in a Circuit City, which he said he HAD to do.)

Him: "Well, you know, I just want the basic stuff, a monitor, and a printer and a scanner, and maybe a camera, plus the stuff to make cards and print photos and all that, and the stuff to take care of paying my bills, and online."

Me: "Ok, well, you need to get a system first, then think about the extras. You really need to learn the basics first. A computer with a monitor and a printer is probably going to be a minimum of $800 to $1000, if you really want them all to be from the same company."

Him: "REALLY?! Well, ok, but I probably will need two printers, so it'll be more then, huh?"

Me: "What?"

Him: "Yeah, you can do that, right, hook up two of the same printer to one computer?"

Me: "Well...NO, you can't."

Him: "But I'll need to do that!"

Me: "No, really, you won't. Why do you think that?"

Him: "Ok, wait, I know, what about two computers? Can you do that? Can you hook two computers together?"

Me: "But...why? No."

Him: "But I am going to NEED that! You can't do that for me?!"

Me: "Ok, ya know what, what the hell are you talking about?!? No one ever NEEDS to do what you are talking about doing so why do you think you need to do this?!?"

Him: "Well, when I go to print out that manuscript I'm going to write, it'll probably be like 800 pages or so, so how am I ever going to get one printer to print that much, and one computer probably can't even hold that much in one thing right?"

Inside I was going ballistic at this point, and it did boil over, especially since there is NO WAY there is 800 pages worth of anything in this guy's head, but I explained that (a) one computer can in fact "hold" that much and a whole lot more, and (b) one printer (unless it is a huge Xerox or other office type industrial machine) CAN'T hold that much paper in one shot.

I hope that none of you nice tech support people never EVER get a call from this guy, because I guarantee you it will be the worst call you ever get in your life. You guys may all have to get together and dedicate a page to him, posting only his calls, just to vent your anger. He is the cupholder guy, the NOSMOKE.EXE guy, the guy who insists he "hasn't changed anything" when he really edited his AUTOEXEC.BAT and CONFIG.SYS to include lines like "and don't say I'm bad and an invalid," and the guy who has everything plugged in but nothing where it is supposed to be plugged in. He WILL have his powerstrip plugged into itself and will insist that it is NOT. May the force be with you all; you'll need it.