Funny and Humorous Technical Support Tales and Stories

I truely believe that people watch and believe too much TV.

Anyway, I get a call from a user who can't login to a software with their password.

User: It won't let me login to the finance software.

Me: Ok, does it give an error message or just not taking the password.

User: Its giving an error.

Me: Whats the error?

User: Password expired, please enter a new password.

Me: [a moment of silence as I ponder how blue the sky is]

Me: Ok so that tells me your password has expired and now it giving you an opportunity to change it.

User: Ok, so the message is telling the truth. Ok, I will change my password.

And these are the people who handle complex financial situations for our customers. This is why I keep my money in the bank and not with a broker.

I work for a wireless phone company that provides connectivity to computers for backing up pda's. There are many stories but I seem to get the same answer about three times a day.

M = me

H = him

H: My issue is that when I connect my phone the computer does not recognize it plugged in.

M: Ok, I can help with that. What is your computers operating system?

H: Dell

This guys calls.

After the standart introduction he starts speaking, not sounding at all overly enthusiastic about having to call us, so here goes:

cu: Ehm... I just bought this new camera to my wife that we recieved by mail today (not a cheap one by the way)

agent: Yes? What is the problem with it?

cu: Well... It's wet, there's water in the camera house.

agent: Ehm, yes..... That could be a problem. What happened?

cu: We got the camera by mail today and my wife went to work almost straight after, and since I have my day off I wanted to joke a bit around and surprise her with the camera, so I took with me to the bathroom.

(clearly here a picture already starts showing, seriously I had a problem not starting laughting)

agent: Yes?

cu: Well... I took it into the tub with me to take some pictures of me bathing for my wife and then it caught "something", and I dropped it.

(not wishing to know what this "something" was by the way the customer talked we continued)

agent: Well, did you take out the battery? (still wishing for the customer to suffer a bit)

cu: Yes (obviously sounds as he's doing it now)

agent: Well. I doubt that this will be covered by the warranty, but I can give you contact info and the address for the nearest service center.

cu: Oh yes... Please, I need this fixed before my wife gets home tonight.

(I had turn off the mike here. The guy sounded seriously desperate)

agent: Right. I'll email it to you right away, but I would advice you to call them so they know you're coming.

cu: Good. I'll leave right away, thanks a lot for the help.

agent: No problem, have a nice day.

We both hung up and I started to laugh, just up untill my colleague turned to me and asked: Did you remember to mention that he have to remove the SD flash card as well from the camera?

I hope the guys at the service centre will have as great a laugh over the pictures they are going to see as we had over this guy.