Funny and Humorous Technical Support Tales and Stories

Conversation I overheard in a computer store (C = Customer, T = Technician)

C: "The tablet you sold me is a piece of junk!"

T: "What's wrong with it?"

C: "It won't turn on, that's what's wrong with it!"

The customer places the tablet on the desk. The technician tries to turn it on. It doesn't.

T: "What happens if you connect it to the AC adapter?"

C: "That wire thing? I don't know, I threw it away."

T: "Sir, are you aware that a tablet needs charging?"

C: "But it says right here that it's wireless!"

Customer called to report they smelled burning plastic coming from the PC. Our technician advised them to plug in the pc, turn it on and run diagnostics. Maybe our technician is the one who needs diagnostics run.

Customer: I don't remember my backup password, how do I get it back?

Tech: Please click the link that says reset password. It will ask you a question you created when you started the backups.

Customer: Ok the question I created is... 'What is the password'. What do I do now?

Tech: (doh!!!)

Customer called to report her Outlook was running really slow. As we began to investigate, our technician found out she liked to save a lot of email. She saved every email for the pas 10 years, since 2006. The PST files totaled 42gigs spread across 35 PST files, totaling over 300,000 emails.

(Seinfeld Voice)

You know how when you have trouble installing Adobe Reader all the links lead you back to the page that already hasn't worked for you?

(End Seinfeld Voice)

Reinstalling Vista 64bit in a Dell desktop (HD issues)

Install, service packs, updates...ok.

I get to the point of loading free software,

and Adobe Reader 10 installer won't start.

I google, no previous versions available. (Vista too old.)

I go to the rack of unwanted CDs

(I'll use them for folk art eventually)

and look for any peripheral install disks.

The Users Guide will be a PDF, and the app may be included.

EVGA graphics card disk... Adobe Reader 9, just right for Vista.