Funny and Humorous Technical Support Tales and Stories

I am a technician for tape drives. I recieved a DDS 3 for repair. As standard procedure Open drive clean it and run cleaning tape and put covers back on. Well i opened drive and dust flowed out of the top cover. for a drive this small i had enough dust to fill a shoebox for an adults shoe. At this point i knew it would not work without replacing several key parts. The network admin who sent the drive in said "i ran a cleaning tape often how was there any dust." i then emailed him pictures. He went histatic.

Customer Just having some problems with my computer, you probably heard from the property manager earlier

Me no I didn t

Customer Anyhoo , Its asking me to restart

Me Ok...

Customer How do I restart?

Me Click start, shutdown and then click R-E-S-T-A-R-T

I work for a cable ISP in the Internet Tech Support department. One day I had a customer call in cussing me out from the beginning because she could not get online. I asked her what the lights on her modem were doing and she replied "I can't %#$%*$# see them! the power is out!"

About 9AM, I got a frantic call from the receptionist. "I needs some assistance up here. Everything on my screen is upside down."

I went up there and sure enough, the entire screen was upside down. After I stopped laughing, I discovered that Windows Vista does have an option for rotating the display. I rotated it back for her. How she got it in that condition is still a mystery, but it was the best laugh I had all year.

I work in a computer repair shop. Occasionaly people call and expect free tech support over the phone.

Me: "[compay name]" this is **** how can I help you?

Mom: Hi, I need you to get my son out of my computer.

Me: Excuse me?

Mom: My son is using my computer to get on the internet from his house, I got a 300 dollar bill from verizon. I need you to take him off my computer.

Me: You mean he is using your USB modem to access the internet without your permission?

Mom: No, he is getting on my computer from his apartment and using my internet. So is there anyway you can remove him from my computer.

Me: No I don't understand how he could connect to your computer and use your internet remotely, I am sorry, try contacting verizon to change your password, and make sure he doesnt have access to your modem by taking it with you or hiding it.

Mom: I have it in my purse, but he is connecting with my internet and it is costing me a fortune.

Me: I am fairly certain he cant connect and run up your bill if your modem is in your purse.

Mom: Well you were deffinately no help *CLICK*

Maybe her son knows something I dont, but using an unplugged usb satalite modem to connect to the net from a remote location would be talent even I could not compete with.

I'm the sole support rep for a small software company, and I bought a netbook computer so that I could access the trouble ticket system online from outside the office. I was showing it off to a friend and going through all of the features when he asked me if it had LRF support.

I looked at him blankly. "I don't know what that is."

"I'm surprised that a geek like you doesn't know what LRF support is. It's very important."

"How do I check?"

"Turn the computer over." I did so. "Yeah, you've got it. See those Little Rubber Feet?"

I cracked up. I've tried using that on other people since then, but I can't do it with a straight face yet.