When I worked as a tech support rep for EarthLink in Pasadena, CA from 2000 - 2002, I got a call from a guy who said his email wasn't working.
Me: When was the last time it worked?
Him: Yesterday.
Me: What do you see on the screen right now?
Him: I have an email open, ready to send.
Me: Go ahead and send it.
Him: I can't.
Me: Why?
Him: There's no send button.
Me: There should be a send button at the bottom right corner of the window.
Him: There's no send button.
Me: How about this... At the top of the message composition window, I want you to click and drag the title bar up and to the left.
Him: Ohhh, there's the send button!
Bret
bretleduc@yahoo.com
Thanks for having this website up with all these old tech support stories!