Tales From Technical Support Content
I did customer support for an online testing product for schools. Because of high security for student online access, we often had to request the school tech support allow our website on their servers.
We had a teacher call and say that our site was blocked again. Since we had already had the site cleared, we asked if she could talk to the school tech. She said that the tech blocked it because it "ruined his banking software." That seemed really unusual since we only administered a simple online program. We investigated and found that the test administrating teacher was clearing the computers' cookies and caches between students to prevent cheating or students logging in accidently as other students. The constantly cleared cookies and cashes was erasing the school tech's remembered passwords on his online banking site, so he blocked our test site.
I was doing telephone support for computer headphones when I got a call from a woman who was complaining that her set wasn't working.
Me: Are they were plugged in?
Her: Yes.
Me: Is the light on?
Her: Yes.
Me: Is the volume turned up?
Her: Yes.
Me: Do see the headphone listed in the sound device?
Her: No, it isn't there.
Me: Did you restart the program?
Her: Yes.
Me: Did you restart the computer?
Her: Yes.
Me: Can you hear the test sound?
Her: No.
(15 minutes of similar trouble shooting)
Her: Do the headphones need to be plugged into the computer I am using?
Me: Yes.
Her: Oh, they're working now.
me: How may I help you
customer: Can I have someone who speaks english
me: I am speaking to you in english
No need to go any further.....
Tales From Technical Support Index
