Tales From Technical Support Content
"This Simon-tek has been running..."
User is referring to Symantec antivirus.
I use a Mac for church and needed to archive large files.
One of my 2TB NTFS drives? Nah.
Great! My Win7 computer's on the same subnet, so transfer them to a shared drive. Easy peasy, right?
Nothing in apps.
Nothing in utilities.
File browser ("Finder") does not have an address bar in which to put \\192.168.....
Doing so does not work in browser.
Research...
Start Finder
Go -- Connect to server
Enter smb://192.168... etc.
Easy and straightforward. Sure, Wilbur.
I'd love to have a little chat with the marketing geniuses who let Google toolbar and Chrome ride along with Adobe updates. We require IE, so I must remove them. Gets old after the 100th time.
I work for a cable company's tech support center, and the most unusual call I have gotten is from a telemarketer taking a survey, seriously? I handle calls for when people have trouble with their cable equipment or their internet, not doing surveys!
I spent twelve years doing technical telephone support for Microsoft. At least once a month I'd get a call from a telemarketer using an autodialer:
Telemarketer: "May I speak to the person responsible for the long distance [etc.] purchasing?"
Me: "This is telephone technical support number. Are you writing a computer program?"
TM: "No; I'm representing [some company]."
Me: "If you want to try to get Microsoft to change long-distance providers (for example), call the main switchboard and ask for the person in charge of that."
TM: "What would that number be?"
Me: [Give main switchboard number from telephone book.]
TM: "Thank you. Now, may I speak to you about your on [whatever]?"
Me: "No. This number is for telephone technical support. I have to hang up now unless you are writng a program using one of Microsoft's programming languages."
TM: "Good-bye."
My son brought his computer over last night. It seems a scammer called and represented himself as a support person from Microsoft and claimed my son's computer was sending them error messages. My son was foolish enough (he's only 42) to let the person take remote control, at which point the "supporter" tried to make credit card purchases and download porn. My son wisely pulled the plug and tried to reboot. His computer came up with a "startup password." The hacker encrypted the registry with a password, and I ended up having to wipe and reload. Fortunately, my son kept all his data backed up.
Hello Tech Support . How can I help you?
Well I bought your program and it is not working.
How long have been it not working.
It was not working from the beginning itself. It has been two weeks and it is not showing anything .
Did you enter the details?
No do I have to?
