Tales From Technical Support Content
Yesterday we had a service call from another department stating that they could not embed a video into a power-point presentation. When we got there we tried to open the video file with Windows media player and it still did not work. Then we got it out of them. They had taken the video with a camera that recorded the video in a .mov file and had just renamed the file to a .avi and expected it to just work...
Received a call from a user, "I just took a hammer to my hard drive [i.e., his computer] and threw it in the dumpster."
...And the call went on from there.
I gave my son one of my surplus computers when I upgraded. He was given a computer game, but it neded a faster video card than the one that was built into his motherboard. He brought the computer by, and I put in a better video card I wasn't using. An hour later, he called from his apartment, complaining that he had no video at all. I asked him where he'd plugged in his monitor. "The same place I always do!" "Try plugging it in to the new video socket." "Oh. It works. Thanks"
Me: You need to reboot your computer.
Customer: Is that something I can do?
Me: Yes, you just go to the start menu and.....
Customer: Where's the Start Menu?
Description of problem: The internet doesn't work and really hasn't worked since you were out here last (45 days ago) and I can't even use the computer.
Resolution: Mouse and Keyboard batteries are dead. Computer is locking up due to some crapware game that the customer installed. The internet doesn't work because the customer CANCELLED the service.
It must have been something I did.
Customer: I cant get on the internet
Me: What do you currently see on the screen.
Customer: NOTHING THATS WHY I CALLED YOU!!!
Me: Sir, I need you to locate the monitor switch and let me know if it is powered up.
Customer: What is that?
Me: It is usually a switch on the front of the monitor and is labeled O F F or O N.
Customer:.....(rummage, curse, rummage, scratch, scratch). OK so this green light just came on And I see some stuff.
Me: Great sir, is there anything else I can help you with?
Customer: Yeah, how do I get on the internet?
And the call went on...........................
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